Returns & Refunds

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1. Standard (non-personalised) items

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving it, without giving a reason. To start a return, please contact us with your order number.

2. Personalised items

Because personalised cards are made specifically for you, they are exempt from the standard right to cancel once production has begun, except where the item arrives faulty or damaged.

This includes cards you design yourself with our AI card designer. Before ordering, you approve a proof of the picture and words, and we print exactly what you approve, so we can't offer a refund if you change your mind or spot a mistake in the wording after ordering. This doesn't affect your rights if the card arrives faulty or damaged, or isn't printed as approved (see below).

3. Faulty or damaged items

If your card arrives damaged or faulty, or a card you designed doesn't match the proof you approved, please contact us within 14 days of delivery with a photo of the issue, and we'll arrange a replacement or refund.

4. How refunds are issued

Approved refunds are issued to your original payment method, usually within 5–10 working days.

5. Contact